Return Policy

At AcceptanceAvenue, we are dedicated to ensuring your satisfaction with our LGBTQ+ products. We stand behind the quality of our items and are committed to resolving any issues you may encounter with your purchase.

We offer a 30-day return policy, allowing you to assess your item within 30 days of receipt. Our aim is to address valid concerns and provide appropriate solutions. Please note that our return policy does not cover all circumstances and exceptions may apply. We appreciate your cooperation in adhering to the guidelines outlined in this policy.

Damages and Issues

Upon receiving your order, please inspect it carefully. If you discover any defects, damages, or receive the wrong item, please contact us immediately. We will promptly evaluate the issue and take necessary steps to rectify it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we cannot accept returns for hazardous materials or flammable goods. If you have any questions regarding the return eligibility of a specific item, please reach out to us for clarification.

European Union 14 Day Cooling Off Period

Customers within the European Union are entitled to a 14-day cooling-off period. This allows you to cancel or return your order within 14 days of receipt. Please ensure that the item is in its original condition, unworn or unused, with tags intact and in its original packaging. Proof of purchase may be required.

Refunds

We will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, please contact us at Acceptanceavenuestore@gmail.com for assistance.